General
What does Red Cherry Coffee offer?
We supply Indonesian coffee in both green beans and roasted beans, sourced from key producing regions such as Gayo, Mandheling, Lintong, and others.
Who are your typical customers?
Our customers include coffee roasters, importers, distributors, and cafés. We also accept smaller orders for sampling and evaluation.
Quality & Coffee Specification
What is the typical cupping score of your coffee?
Our standard lots range between 82–85 points. Higher scoring lots are available upon request depending on availability.
How do you ensure quality consistency?
All coffee is carefully sorted, graded, and evaluated before shipment. We control key parameters such as moisture content, defect value, and screen size.
Do you provide detailed coffee specifications?
Yes. Each product includes:
- Origin and region
- Altitude
- Varieties
- Processing method
- Screen size
- Moisture content
- Cupping profile
Processing Methods
What processing methods are available?
We offer multiple processing methods, including:
- Giling Basah (Wet Hulled)
- Washed
- Natural
- Honey
- Experimental processes (e.g., wine, anaerobic)
Availability depends on origin and harvest.
Samples
Do you provide coffee samples?
Yes, samples are available for evaluation before purchase.
Are samples free?
Samples may require a deposit or payment, which can be deducted from your order if you proceed with a purchase.
How much sample can I request?
Typically 100–300 grams per sample, depending on the request.
Ordering & MOQ
What is your minimum order quantity (MOQ)?
- Samples: starting from 1 kg
- Small orders: from 5–30 kg
- Bulk orders: from 60 kg and above
How do I place an order?
You can submit an inquiry through our website or contact us via WhatsApp. We will confirm product availability, pricing, and shipping details before finalizing the order.
Can I mix different coffees in one order?
Yes, depending on availability and total order quantity.
Pricing & Payment
Are prices fixed?
Prices may vary depending on:
- Quantity
- Processing method
- Quality grade
- Market conditions
Does the listed price include shipping?
No. Prices do not include shipping, phytosanitary certificates, fumigation, or destination-country requirements. Final costs will be confirmed after order placement.
What payment methods do you accept?
We accept international bank transfers & paypal. Other payment methods may be available upon request.
Shipping & Export
Do you ship internationally?
Yes. We ship worldwide, depending on destination country regulations.
What packaging do you use?
We provide:
- 1 kg pouch (for samples or small orders)
- 5 / 10 / 30 / 60 kg jute bags with GrainPro liner for bulk orders
How long does shipping take?
Shipping time depends on destination and shipping method. Estimated timelines will be provided during order confirmation.
Are export documents provided?
Yes, including:
- Commercial invoice
- Packing list
- Phytosanitary certificate (if required)
- Other documents based on destination requirements
Roasted Coffee
Do you offer roasted coffee?
Yes. We provide roasted coffee for local and selected international orders.
What roast levels are available?
- Light to Medium
- Medium
- Medium to Dark
- Custom roast profile upon request
Returns & Responsibility
Can I return the coffee after purchase?
No. All sales are final once the order has been confirmed and shipped.
What if I receive damaged or incorrect products?
Please contact us within 48 hours with supporting photos. We will review and provide an appropriate solution if the issue is verified.
Custom Orders & Private Label
Do you accept custom orders?
Yes. We can prepare specific lots based on:
- Processing method
- Quality grade
- Volume requirements
Do you offer private label services?
Yes. Minimum quantities and requirements will apply.
Contact
How can I contact Red Cherry Coffee?
You can reach us through:
- WhatsApp (recommended for faster response)
- Email: info@redcherry.coffee
- Website contact form